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In light of the recent Lockdown announcement made by our President on Monday evening we are implementing a number of processes that will change the way we operate during the challenging times that lie ahead.
We will be closing our stores in accordance with lockdown restrictions. Fast, efficient and friendly deliveries are embedded in our DNA so we regret to inform our loyal customers that some deliveries will not be completed by the lockdown deadline. We continue to work around the clock to get outstanding orders to you as soon as possible whilst upholding the same safe and friendly service our customers have grown accustomed to over the years.
Although our stores will be closed for the duration of the lockdown period, many of our staff will be working remotely. All our contact centres, finance and administration functions will remain open during normal operating hours. All queries that you may have will be dealt with as per normal and within the limitations of the lockdown restrictions in place.
Please note: As we will be operating remotely with reduced staff, we ask that you please be patient when contacting us. If you are unable to reach us telephonically, please feel free to use our other communication channels and one of our dedicated staff members will respond in due course. All of our normal communications channels will remain open and can be found by clicking on the following link: https://decofurnsa.co.za/contact-us
Although we will do all in our power to operate as “normal” during these extraordinary times, we are fully committed to supporting the lockdown.
We encourage all to practice the spirit of Ubuntu and stand together as a united nation and help each other combat the spread by keeping yourselves, your families and friends safe and healthy during this time.
We thank you for your continuing support.
Take care and stay healthy,
The Decofurn Team
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