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Decofurn Furniture - COVID-19 Updates

24 March 2020

Covid-19 National Lockdown

In light of the recent Lockdown announcement made by our President on Monday evening we are implementing a number of processes that will change the way we operate during the challenging times that lie ahead. 

We will be closing our stores in accordance with lockdown restrictions. Fast, efficient and friendly deliveries are embedded in our DNA so we regret to inform our loyal customers that some deliveries will not be completed by the lockdown deadline.  We continue to work around the clock to get outstanding orders to you as soon as possible whilst upholding the same safe and friendly service our customers have grown accustomed to over the years.

What we are doing:

Although our stores will be closed for the duration of the lockdown period, many of our staff will be working remotely. All our contact centres, finance and administration functions will remain open during normal operating hours.  All queries that you may have will be dealt with as per normal and within the limitations of the lockdown restrictions in place.

Please note:  As we will be operating remotely with reduced staff, we ask that you please be patient when contacting us. If you are unable to reach us telephonically, please feel free to use our other communication channels and one of our dedicated staff members will respond in due course.  All of our normal communications channels will remain open and can be found by clicking on the following link:

Online Store:

  • We are doing our best to deliver all the outstanding online orders by the close of business on Thursday, 26 March 2020.
  • Our Website will continue to operate and any new online orders that are placed from Wednesday, 25 March 2020 will regrettably only be delivered after the lockdown period however our Decollect Click & Collect service will still operate until the close of business on Thursday 26 March 2020.
  • From Friday, 27 March 2020 our Online Hotline will be operating remotely and will be open during normal operating hours.

Physical Stores:

  • All of our stores will remain open until their regular closing times on Thursday, 26 March 2020.
  • All in-store purchases during this time will be for collection only as no new deliveries will be scheduled. This has been implemented in order for us to complete the delivery of our current outstanding orders by Thursday, 26 March 2020. Customers are welcome to request delivery however these will only be scheduled and delivered after the lockdown period.
  • From Friday, 27 March 2020, all our stores will be contactable via their normal telephone numbers and routed to our friendly Call Centre agents who will be working remotely.

Although we will do all in our power to operate as “normal” during these extraordinary times, we are fully committed to supporting the lockdown.

We encourage all to practice the spirit of Ubuntu and stand together as a united nation and help each other combat the spread by keeping yourselves, your families and friends safe and healthy during this time.

We thank you for your continuing support.

Take care and stay healthy,

The Decofurn Team

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