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By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you have any questions regarding our website, the Terms and Conditions or about products, please contact us as soon as possible.
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”, “Customer”, “You”) use of the Decofurn Factory Shop (“Provider”, “we”, “the Company”, “us”, “our”) website located at the domain name www.decofurnsa.co.za (“the Website”).
“Products” and “Furniture” shall mean all items including services presently being sold by Decofurn Factory Shop Online and In Store including but not limited to furniture, mattresses, house hold accessories, décor products, duvets and pillows.
In any event, these Terms and Conditions govern the supply of any product ordered by you on the website. By ordering a product, you agree to be legally bound by these Terms and Conditions.
You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually-explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind. Should you place on or submit to the Website any such harmful content or should you breach any clause in these Terms and Conditions, Decofurn may immediately terminate and/or suspend your access to all or parts of the Website, without any further notice to you.
You are responsible for maintaining the confidentiality and security of your User Name and Password for access to the Website and you accept full liability for all activities that occur on or related to the Website under your User Name. You may not:
We reserve the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
All of the content you see on this website, including all of the page headers, images, illustrations, graphics and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Decofurn Factory Shop. Decofurn Factory Shop grants you permission to use and browse this site for your personal, lawful, non-commercial use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights. You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent.
Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. While we take all reasonable steps to safeguard the security of any information you input or send to us in connection with our service, by using secure services and encryption technology where we deem appropriate, we accept no responsibility or liability whatsoever for any damages that you may suffer as a result of the breach of confidentiality of such information.
We respect your privacy and take privacy seriously.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
Information regarding the operating systems, browsers and IP origins of the users of this website is collected for statistical reporting purposes. No personal information regarding the users of this website is obtained aside from that which is freely given by the user. This information, namely email addresses and cellphone numbers, will not be given or sold to any third parties and will be used solely for the purposes of sending communication / weekly specials via them. You have the option to opt out at any time by replying ‘STOP’ to the SMSes or e-mails that we send you.
When subscribing to our newsletter or entering your phone number when creating an account, you consent to receive communications from us via email or SMS. You will be able to, at all times, opt out of either of these forms of communication.
All online credit card payments are processed by the PayU Payment Gateway. Card Holders may go to www.payu.co.za to view PayU’s security policies.
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the High Court of the Republic of South Africa (Western Cape Division, Cape Town) in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
The prices displayed on this site are quoted in South African Rands inclusive of Value Added Taxation (‘VAT’) and are valid only in South Africa. Prices do not include delivery charges. We have made every effort to display as accurately as possible all products and prices however, products and prices displayed on this site may vary from time to time and are subject to availability. Due to “online only” and “In-store” promotions prices can differ between on our website and physical store and visa versa. We reserve the right to have different prices online and in-store. List Price: The List Price shown in respect of items is the normal retail price when compared to similar products sold by competitors. Where a similar competitive product is not available, an estimate may be provided. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. Decofurn Factory Shop shall in no way be held responsible for any errors or misstatements emanating from this website.
If a price as displayed contains an inadvertent and obvious error, Decofurn is not bound by it after- (a) correcting the error in the displayed price; and (b) taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.
We have done our best to display as accurately as possible the colours of the products shown on this website. However, the colours of our products shown on this website may look different on your computer compared with the colour of the actual product. This is because different computers display colours differently depending on the type of computer screen (LCD, plasma, desktop, laptop etc.). We cannot guarantee that your monitor’s display of any colour will be accurate.
Although all product items are displayed on the website, this is no guarantee that there is stock available in the stores. Please feel free to call our call centre or your nearest store to check availability. Decofurn Factory Shop will not be held liable for products displayed on the website that are out of stock in the stores.
All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.
Errors: We shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, We will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
Any mattresses scatter cushions, linen and other accessories seen in the pictures are excluded from the price shown. Mattresses and other accessories such as pots / baskets / Buddhas are priced and sold separately.
Many products are sold / delivered unassembled with assembly instructions included in the packaging.
Delivery and assembly fees are excluded from the price shown.
Products being delivered will arrive unassemble
Visitors may post reviews and comments, submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address or impersonate any person or entity.
Except as otherwise agreed in writing, all online purchases and transactions for the supply of the Products by Decofurn Factory Shop shall be subject to these standard terms and conditions of sale, including the Policies (collectively, the “Terms and Conditions”), as well as the Decofurn Factory Shop Website Terms and Conditions, as well as Decofurn Factory Shop In Store Terms and Conditions. These terms and conditions will be subject to the CPA and the Credit Act, to the extent that they are applicable to the supply of any Products by Decofurn Factory Shop
These Terms and Conditions of Sale govern the sale of products (“Goods“) by the Company to you via the Website. These Terms and Conditions also govern the sale of products by the Company to you in any Decofurn Store. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, as stated above.
On the Website, at checkout, once you click the "Pay" button a legally-binding agreement between you and the Company is formed. All orders with the Company will be sent to you via email.
In any Decofurn Factory Shop store, you accept our terms and conditions once you make a purchase.
The Customer shall be bound by these Terms and Conditions in all transactions relating to the purchase of the products using Decofurn Factory Shops online shop or from any Decofurn Factory Shop store.
We reserve the right at all times to reasonably decline any order and/or to suspend delivery and/or to decline to supply the Products to the Customer. We further reserve the right to limit quanties and/or bulk purchases at our discretion.
Your payment for any products ordered online from decofurnsa.co.za must be made to us in any one of the following ways:
Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
For payment at any Decofurn Factory Shop store there are additional payment methods offered:
For purposes of this clause, “Decofurn” shall include any Affiliate, agent, courier service provider or independent contractor who may affect delivery on behalf of Decofurn.
Each Decofurn Furniture store has dedicated accredited drivers that carry out deliveries. For areas that these drivers do not service, we make use of various 3rd party delivery partners.
For purchases made online at decofurnsa.co.za we aim to deliver to your door within 1 to 10 working days after full payment is received. For purchases made at any Decofurn Furniture store, we aim to deliver items that are in stock within 1 to 3 days after full payment is received.
For those products that are made to order, or are not currently in stock, a longer order period / delivery period is required.
The following Terms apply:
Free Delivery Promotions
Click + Decollect
Please see specific Decollect FAQ for further details.
The following applies to collections:
For online orders, if the order has not yet been processed, it can be cancelled. You will receive a full refund of the purchase price within 30 days of the date of cancelling the order.
You may cancel your order for Goods without penalty within 7 working days of the goods being collected by you or delivered to you. In this case, the following applies:
We will deliver the Goods to you as soon as reasonably possible, but no later than 30 days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver
Decofurn agrees to returns of Products provided that the following provisions shall be applicable, as well as those set out in the Returns Policy. This Returns Policy forms part of and should be read together with the Terms and Conditions and includes the general in store returns and refunds policies.
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.
In this case, the following Terms apply:
When a product is delivered damaged:
You have the right to refuse delivery of any product that is visibly damaged upon delivery. You must stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to Decofurn. Please contact Decofurn immediately to report this.
Damage after delivery:
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to Decofurn. In these instances the return / replacement of the product is at the discretion of Decofurn. The following applies:
Should you be entitled to a refund for any reason as stated above, refunds will be done according to your original method of payment.
All our products carry a 1 year warranty from date of delivery / collection, unless otherwise specified (see Mattresses section below).
The following applies to all Warranty claims:
If within 1 year after delivery, you find that the product is defective/faulty, unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), not legal or not reasonably durable (based on circumstances and product type), Decofurn is entitled to repair or replace the defective/faulty part (if available) or repair or replace the whole product (if available). Should Decofurn not be able to repair or replace the product, you are entitled to a store credit or a refund.
For warranty claims, the following applies:
Mattresses carry a guarantee and warranty with the mattress manufacturer and not with Decofurn Factory Shop. An original invoice is required for all guarantee and warranty claims.
A guarantee from the mattress manufacturer stipulates that they will repair and replace your mattress product at their expense within the guarantee period and under specific conditions. While the manufacturer may replace your product, it is up to their discretion whether they replace or repair it.
Should there be a manufacturer’s defect in your mattress within the guarantee period, the manufacturer will repair or replace your defective mattress at no charge.
The guarantee does not cover problems such as dislike of a product, misuse, mishandling or a failure to meet requirements outlined in the product’s guarantee.
The mattresses warranty is a Service Warranty. A Service Warranty is a promise to you by the manufacturers that a defect in your mattress will be repaired or replaced at a pro rata cost depending on the mattress’ number of years of use. The manufacturer may decide to repair or replace the mattress at their discretion. During the warranty period, the manufacturer will contribute to the cost of the repair or replacement of your mattress on a pro rata basis depending on how old the product is. Your mattress should be free from any user related damage, such as stains, tears, rips, water damage etc. in order to claim the warranty.
The warranties and guarantees do not cover damage caused by an incorrect base or support, mattress rotation or misuse or mishandling.
You may purchase Decofurn Gift Vouchers for use on the Website only by you or other Customers. Once purchased online, these Gift Vouchers will be sent by email to the recipient you have selected. To redeem vouchers to your account or check an existing credit, please visit My Account on the website.
The following applies to the use of the Electronic Decofurn Vouchers:
Promotional coupons are issued electronically at Decofurn’s discretion.
In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the website, we are entitled to close your account and/or require a different means of payment.
We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.
Should the Customer fail to make any payment to Decofurn Factory Shop under any contract or should the Customer be in breach of any of the provisions of these Terms and Conditions and fail to remedy such breach within 7 (seven) days after receiving a written demand that it be remedied, Decofurn Factory Shop shall be entitled, without prejudice to any alternative or additional right of action or remedy available to Decofurn Factory Shop, to cancel any contract with the Customer with immediate effect.
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Decofurn Factory Shop suffers any damage or loss.
You agree and warrant that your login name and password shall: i) be used for your personal use only; and ii) not be disclosed to any third party.
All credit card transactions are secured by Thawte Secure Socket Layers (SSL) encrypted. All online credit card payments are processed by the MyGate Internet Payment Gateway. Card Holders may go to www.mygate.co.za to view MyGate’s security policies.
If you have any questions regarding our website, the Terms and Conditions or about products, please contact us as soon as possible. You can call us on 087 740 1800
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